Greetings. Our store policy is pretty fir and simple. Most all my things are copy / mod. There can be no return on these items so refunds are simply out of the question unfortunately. However, I DO offer total support on anything I sell. If there are concerns or if you need help, please send me a note card inworld to KittyEyes Vyper and I WILL get back to you as soon as humanly possible. Usually w