Welcome to AKO Design's.
If you have questions regard a product please send Astrid Kaufmat a notecard.Write in the notecard your secondlife name and your questions and I will answer asap.

-We don't make refounds.
-If there is a delivering failure send Astrid Kaufmat a notecard in world: write your name, the item you purchased and the transaction ID number,that you find in your dashboard. Asap I'l get your item redelivered.
-Before you buy on marketplace always check the grid status to ensure that there is no maintenance going on that could give you failures. Here is the adress.